All cooks, especially those of us with aging eyes know how important good kitchen lighting is to the cook's efforts. I love my kitchen, but unfortunately the lighting is provided by 'can lights' which pose a constant challenge to balancing good, strong lighting with economical and electricity conserving bulbs.
Today, I wrote to SATCO Products, seeking a customer satisfaction response regarding 2 extremely short-lived SATCO halogen R40 bulbs I purchased from Berings last year. I alerted them to the unsatisfactory life span of the bulbs and asked for replacement, to test whether the ones I bought had quality anomalies, or whether I should add SATCO to my new Products to Avoid listing.
I'll let you know what response I get....
follow up on SATCO... the company was very, VERY easy to work with. I received a quick response to my inquiry along with an apology that they no longer could sell the product of my complaint and offered me a replacement product instead. Upon receiving my agreement via email, they sent to me FREE of any charges, 4 replacement bulbs.
ReplyDeleteI couldn't have asked for better consideration. EXCELLENT customer service from SATCO. :)